FAQ

Longtai Cosmetics provides full-cycle OEM/ODM customization services for hotel and brand clients, including:

• OEM Manufacturing: Clients provide samples or drawings; the company produces after sample confirmation.
• ODM Design & Manufacturing: Clients propose product concepts; the R&D team conducts feasibility analysis, 3D design, mold development, and mass production.
• Brand Incubation Services: Full-cycle brand incubation for hotel clients, including market research, concept design, fragrance development, and marketing packaging.

MOQ varies by client type and product category:

• OEM/Private Label: Standard MOQ is 5,000 sets.

• Brand Clients: Flexible production supports orders as low as 500 pieces (for specific boutique hotel projects).

• Sample Orders: Sample purchasing is available. Please contact the sales department for details.

Note: Actual MOQ may vary based on product specifications, packaging requirements, and production processes. Direct inquiry with the sales department is recommended.

The cooperation process typically includes the following steps:

1. Initial Contact: Clients contact the sales department via phone (18273199639) or official website form to propose cooperation needs.

2. Requirement Discussion & Proposal Confirmation: Sales managers discuss product specifications, quantity, packaging, etc., and provide customization plans and quotes.

3. Sample Making: Samples are provided for confirmation upon request (sample fees to be discussed separately).

4. Contract Signing: Both parties sign a formal contract after confirming the plan and price; the client pays the agreed deposit.

5. Production & Delivery: Production, quality inspection, packaging, and on-time delivery are arranged after contract signing.

Note: For sample making or special customization, it is recommended to communicate with the sales department in advance regarding lead time and costs.

Yes. The company’s products are sold across China and exported to countries and regions including the United States, Europe, Japan, Dubai, and Malaysia, highly favored by domestic and international clients. Longtai has a professional foreign trade team capable of handling export customs clearance and international logistics.

Longtai Cosmetics has established a comprehensive pre-sales and after-sales service system, offering full-process support. Specific services include:

• Product Quality Guarantee: Responsible for product quality as agreed in the contract. For non-human or force majeure quality issues, the company provides returns, exchanges, or repairs.
• After-Sales Response: Clients can contact the after-sales department by phone or email, and the company commits to responding within the agreed time.
• Long-term Technical Support: The technical team provides product usage guidance, formulation consultation, and production process support.
• Ongoing Cooperation Maintenance: Regular follow-ups, product update suggestions, and market trend sharing for long-term clients.

Note: Specific after-sales policies (e.g., warranty period, return/exchange conditions) are subject to the terms of the signed cooperation contract.

A “Safety, Fragrance, Design” trinity philosophy, integrating quality safety, formulation R&D, fragrance artistry, and aesthetic design to provide global hotel clients with personal care solutions that are both practical and artistic.

Yes. Longtai Cosmetics actively responds to global sustainability initiatives with multiple environmental measures:

• FSC certification to ensure raw material sourcing meets global forest sustainability standards.

• GRS certification to promote the use of recycled materials in products.

• Launch of the “Nature Synergy” product series, featuring biodegradable packaging and plant-based formulations, supporting the hotel industry’s 30% carbon reduction initiative.

• Launch of the “Global Green Partnership Program,” aiming to provide carbon-neutral certified care products to over 1,000 hotels within the next three years.